Warming up the Organisation Through Talent Development

The recent Hay Group ressearch into workplace climate in European countries resonated with us at Level Seven, particularly at this time of the year when the UK weather slips into its cooler autumnal phase. We really like the warm metaphor used by Hay in relation to the impact that a leader can have on their team and ultimately their organisation’s performance.   The findings of the research highlight the leadership styles that support a positive and collaborative workplace climate and validate our key foci in developing leadership talent in organisations, i.e. the development of affiliative, democratic and coaching behaviours.  

In developing future leaders we bring talented people together from across organisational boundaries: improving interpersonal understanding encourages tolerance and respect which in turn supports an affiliative and democratic culture. Working on strategically focused business projects in multi functional teams helps develop ways of working that break down silos and improve organisational knowledge and relationships. Encouraging and developing the skills of coaching amongst peers and talent sponsors helps embed a developmental environment beyond formal learning into the wider organisational culture thereby supporting high levels of business performance.  Supporting organisations in the development of their talent demonstrates clearly to us that focusing on these key leadership behaviours can be very powerful in moving from cool to warmer organisational climates whatever the time of year.

http://www.personneltoday.com/pages/hay-group-job-climate-map/

Creative Leadership

Linking our two core interests together, creativity and leadership, we came across these thoughts on the role of creativity and the challenges of leaders in organisations.

http://www.fastcompany.com/1764044/ken-robinson-on-the-principles-of-creative-leadership

Evidence from a longitudinal study run over 10 years, found that teams who were run by project leaders with creative characteristics made 13 times more money for their company than those teams run by less creative leaders, a compelling argument that supports the notion that creativity and innovation are indeed areas for personal and organisational development.

We are about to launch the LID™ a new diagnostic tool that allows leaders of teams doing innovation type work to get some structured feedback on where they should focus their energy to help channel the creative energy of their team appropriately.  http://www.level7live.com/home

We are interested to hear from organisations who would be interested in contributing to our norm database http://www.level7live.com/contact

Gill Stevens

Director

Key Driver for Talent Development Programme

How to think and act differently

If you asked us to state the key driver for our talent development programme, Putting Your Talent to Work, we would say it is to encourage leaders to think, feel and act differently about the challenges they face in the workplace.

I recently worked with a group of senior executives who talked about the need for diversity of thought in the workplace and the need to encourage it, however, their actions and behaviour were at odds with what they were saying, not an uncommon challenge for leadership development interventions.  There is much research to support the argument that developing the capacity to think in a balanced way, using both intuition and logic appropriately differentiates successful leaders from average leaders.

In a recent study conducted by Kahneman, Lovallo and Sibony they refer to intuitive thinking and rational thinking as System One and System two thinking.  Their evidence suggests that when problem-solving and decision-making, particularly when weighing up recommendations that you are being asked to endorse, it is important to be aware of your cognitive biases. http://hbr.org/2011/06/the-big-idea-before-you-make-that-big-decision/ar/3

Below is a summary of 12 questions you can ask yourself when faced with having to approve a recommendation or decision made by others which requires your support or approval. (Kahneman et al, 2011)

1.        Is there any reason to suspect motivated errors or errors driven by the self-interest of the team?

2.       Have the people making the recommendation fallen in love with it?  (Minimising the risks and exaggerating the benefits)

3.       Were there dissenting opinions within the recommending team (Avoid groupthink)

4.       Could the diagnosis of the situation be overly influenced by salient analogies (Repeating success from past experiences but avoiding whether these experiences are relevant to this instance)

5.       Have credible alternatives been considered (Are there more options on the table?)

6.       If making the decision in 1 year from now what information would you want and can you get it now?

7.       Do you know where the numbers came from (credibility of data)

8.       Is there a halo effect?  Is the ‘story’ simpler and more coherent than it really is?

9.       Are the people making the recommendation overly attached to past decisions?

10.   Is the base case overly optimistic?

11.   Is the worst case bad enough?

12.   Is the recommending team overly cautious?

For more info about Putting Your Talent to Work, contact us at www.level7live.com

How important is environment to creative thinking?

Many will agree that it is difficult to turn our creative thinking capacity on and off like a tap and to some extent preparation of certain factors will help or hinder the output of any creative thinking activities.  Recently, I have had cause to reflect on the factors that both help and hinder our creative output, in particular how we think and feel about problems that require a creative approach and particularly the role that the environment plays.  Indeed the research we have conducted that underpins the development of our ‘Leading Innovation Diagnostic’ (LID) questionnaire suggests that environment plays a key role.

An example of where environment made a positive contribution was when Dorothy and I were recently returning from a client meeting and our journey home proved to be very fruitful in developing some new ideas worth exploring about the future of our business.  We reflected on what we had achieved and how we had done this.  We concluded that our physical and metaphorical journeys were somehow intrinsically linked.  Personally, I have come to know that I have a lot of my best ideas when I am driving in my car.  I put this down to the principle of allowing the conscious mind to get on with attending to the routine actions of driving whilst allowing the unconscious mind to get to work on idea development. 

An example of where environment proved to be a negative factor in creative output was when we delivered a client workshop that had a creative element to it.  The room facilities that had been booked were small for the size of group, cramped, had little natural light and the seats were uncomfortable.  It became evident that people had trouble concentrating on the task in hand and were becoming irritable about minor things. 

My doctoral research on creative problem-solving highlighted the fact that environment plays a critical role when engaged in creative thinking.  Many of the managers who participated in my research reported that they often had their best ideas when engaged in doing something different, such as working out in the gym, going for a swim, skiing down a mountain or just listening to music.

In conclusion then, it would be worth taking some time to identify what types of environment are conducive to your creative thinking activities, personally and for any team that you lead and ensure you make adequate time and resources available.  In the following video the presenter is talking about the link between creative thinking and play and of course, environment is a contributory factor in enabling these two notions to work together.

http://www.youtube.com/user/TEDtalksDirector?blend=1&ob=5#p/search/0/RjwUn-aA0VY

Gill Stevens

Director

Level Seven (UK) Ltd

Raising Risk Awareness in People Management

I’ve been doing a lot of work recently with managers and supervisors to raise awareness of some of the legal risks that they face in managing their people. Although people management is a key line management responsibility, the legal complexity and risks involved can lead to a situation in which managers at best lack confidence in tackling people issues or at worst make ill informed decisions that can cost the organisation in a variety of ways.  HR professionals have a crucial advisory role but there are also advantages in developing a consistent and up to date level of legal awareness amongst all those whose remit includes managing people.  So how can this be achieved?

Make the case for improved practice – Analyse the problems that are being experienced, e.g. numbers of formal grievances or disciplinary cases, high volume of tribunal claims. Produce and share information with managers showing the impact of dealing with conflict situations in terms of indicators such as money, time and reputation in the market. 

Run collaborative workshops – Expound the principles of good practice, encourage experience sharing and apply the law to real life scenarios and cases.  Bring people together from across the organisation to share examples of bad and good practice and establish a problem solving culture. Choose a facilitator who can combine legal knowledge and management experience. An external facilitator often works best in gaining delegate respect and facilitating open and honest discussion. 

Reinforce learning – Keep awareness of good practice alive through embedding it in regular discussions and activities. Team and management meetings provide an opportunity to share experiences and issues. Cross organisational collaboration through mentoring can also ensure the vital clarity and consistency of practice that is crucial to legal compliance and risk management. Regular legal information updates from the HR team are also important in relation to both changes in the law and current organisational practices that are causing concern. 

There are many sources of valuable information on employment law and good practice but I still find that one of the most easily accessible and digestible for the widest audience is  www.acas.org.uk.

Dorothy

18 March 2011

Supporting Talent Development

Last week Level Seven attended the HR Directors’ Business Summit at the ICC, Birmingham both as exhibitors and speakers  www.wtgevents.com    As speakers we ran a masterclass on talent development which we co-delivered with our client, Tata Consultancy Services, part of the Tata Group.

The format of the workshop was to share the elements of our talent development programme, putting your talent to work™ which we have recently facilitated for TCS and some of the individual and organisation benefits achieved.     In addition, we also delivered a short session on creative thinking that was an integral part of the TCS programme.  As is common practice, at the end of the formal presentation, we asked the audience for questions and a theme that emerged was how do you engage senior management as part of any talent development programme?  We shared our approach which is to ensure that we gain buy-in from senior managers particularly around the issue of supporting the project work which participants undertake as part of the programme.

Recently, I came across an article written by McKinsey Consulting which summarised some research they conducted.   The research looked at how important it is for senior managers to engage or even set the agenda for any talent development programme.  Where senior management support was apparent, business improvement exceeded that of those companies who did not have the support or engagement of senior managers in their programme.  If you would like a copy of this article, please contact me at info@level7live.com also if you have any ideas, comments or observations on this thorny issue we would be delighted to hear from you so that we may share them with our Level Seven network of professionals and practitioners.

One last question that comes to mind is that if senior managers are responsible for supporting participants on any talent development programme – who supports the supporters?  We assume that senior managers are self motivated and self directed.  It is an assumption that is easy to make but is it a fair one?  So if there are any senior managers reading this who may want to comment, please get in touch, again we would like to share your experiences with our wider community.

Thank you

Dr Gill Stevens

Director

How to help people to have good ideas

According to Albert Einstein, “The significant problems we have cannot be solved at the same level of thinking with which we created them”.  So, it seems that we need to think about solving problems in different ways.  Most people would agree that one of the key factors in successful problem-solving is the ability to generate good ideas.  Without a supply of good ideas organisations will stagnate or worse still, cease to exist.  So how can managers help people to have good ideas?

I recently had the privilege of facilitating a workshop for a group of professionals who had taken time-out from their day to day work activities to think about ways their service offering could be improved.

The scene was set, everyone had been briefed and the day got off to an enterprising start.  Part of the day was given over to trying out some creative thinking exercises as a way of generating new ideas.  It soon became apparent that a number of factors were getting in the way.  These factors were similar to ones which I had discovered when conducting my doctoral research into creative problem-solving.  The outcomes from my research found among the main inhibitors to creative thinking were physical environment, personal attitude to creativity and organisational culture.

Physical environment plays a key role in helping the mood, comfort and creative spark.  This is why some more forward thinking organisations set up ‘play’ areas where relaxed discussions can take place without the pressures of everyday work activities impacting.  For those who don’t have this type of luxury, it may just mean organising these discussions to happen away from the workplace; a trip to a coffee shop, a picnic in a park, a walk around a gallery or museum or somewhere inspiring.  The focus here is to make people feel relaxed and enjoy the novelty of a different environment.  You don’t need to sit around in an office with a flip chart and pen to brainstorm ideas. 

Personal attitude towards creativity is a barrier that unless overcome will just mean people will perpetuate the same old ways of thinking about problems.  Mostly people’s first reaction is to say they are not creative and think it is the reserve of those who engage in artistic acts such as painting, writing poetry or composing music.  What people fail to acknowledge is that we are all capable of having good ideas which is a key component of the creative process.  http://www.slideshare.net/betsystreeter/let-out-the-creative-beast  Managers, however, first need to put their own house in order, that is believe in their own creative talents and then nurture the talents of others.   This can be achieved by delegating interesting and challenging tasks.  The outcome of any delegated task needs to be clearly agreed but how that outcome is achieved is where creative opportunities present themselves. 

Lastly, organisational culture is in my opinion the biggest blocker to creative thinking.  At the macro level, organisations will espouse the values of creativity and innovation but in practice they discourage their very existence.  http://www.meettheboss.tv//articles/default.aspx?articleId=338  Risk and learning go hand-in-hand with creativity but for some organisations, particularly in the current climate, these very words are considered acts of treason.  At the micro level, managers have some responsibility for developing and contributing to their team’s culture.  So, how can managers ensure creativity is at the heart of their team’s culture? The good news is they don’t have to do this alone.  They can start by talking to their team members.  Involve them in agreeing what needs to happen and how.  Make time and space for creative thinking to happen.  Manage the parameters of risk-taking and most importantly if things don’t go the way they were intended, don’t blame, discourage or crush peoples’ self-confidence just make sure you all learn from any mistakes.   And lastly, relax, don’t try too hard, the creative spark cannot be turned on or off like a tap, if you think of it within the analogy of a theatre, creativity is one of the actors in a play who at times could be waiting in the wings, dancing in the chorus line or could be performing centre stage.  The manager’s role is that of theatre director, to encourage, inspire, support and be prepared to be amazed at what emerges.